1. General Information

This online store is operated by:

LUNA Jewelry
Karolina Koprowska-Podgorska
Organisation number / Org.nr: 922714061
Dr. Dedichens vei 76
0675 Oslo, Norway
E-mail: kundeservice@byluna.shop
Phone: +47 929 75 323

By using this website and placing an order, you agree to these Terms & Conditions.

2. Products

LUNA offers handmade jewelry and accessories created in limited quantities.

Due to the handmade nature of the products, slight differences in color, size, beads or details may occur. These variations are natural and do not constitute a product defect.

We make every effort to display product colors and details accurately, however actual appearance may vary depending on screen settings and lighting conditions.

3. Prices

All prices displayed on the website are shown in NOK (Norwegian Krone).

Prices may include or exclude VAT depending on applicable regulations and the customer’s location.

Shipping costs are calculated separately during checkout unless free shipping conditions apply.

We reserve the right to change prices, promotions and product availability at any time without prior notice.

4. Orders

After placing an order, you will receive an order confirmation by e-mail.

The order becomes binding once payment has been successfully completed and confirmed.

We reserve the right to refuse or cancel orders in cases of suspected fraud, technical issues, pricing errors or product unavailability.

5. Payments

Payments are processed through secure third-party payment providers.

We do not store complete payment card details on our servers.

Available payment methods may vary depending on the customer’s location and the payment provider used.

6. Shipping & Delivery

Orders are usually processed within 1–3 business days.

Estimated delivery times:

  • Norway: 2–5 business days
  • Europe: 4–8 business days
  • International: 7–14 business days

Delivery times are estimates and may vary depending on shipping providers, customs procedures or seasonal demand.

LUNA is not responsible for delays caused by external shipping carriers or customs authorities.

7. Returns & Refunds

You have the right to request a return within 14 days of receiving your order.

Returned products must be unused, undamaged and returned in their original packaging where possible.

For hygiene reasons, earrings may not be eligible for return if worn or opened after delivery, unless required by applicable law.

The customer is responsible for return shipping costs unless the product is faulty or incorrect.

Refunds are processed after the returned item has been received and inspected.

8. Complaints

If you receive a damaged, defective or incorrect product, please contact us as soon as possible with your order number and photos of the issue.

We will assess the complaint individually and provide an appropriate solution in accordance with applicable consumer protection laws.

9. Intellectual Property

All content on this website, including product photos, branding, graphics, texts and designs, belongs to LUNA unless otherwise stated.

Copying, distributing or using website content without prior written permission is prohibited.

10. Limitation of Liability

We strive to ensure that all information on the website is accurate and up to date. However, we cannot guarantee uninterrupted access, complete accuracy or the absence of technical errors.

LUNA shall not be liable for indirect damages, technical interruptions or losses resulting from the use of this website beyond mandatory legal obligations.

11. Privacy

Personal data is processed in accordance with our Privacy Policy and applicable data protection regulations.

By using this website, you acknowledge that you have read our Privacy Policy and Cookie Policy.

12. Governing Law

These Terms & Conditions are governed by Norwegian law.

Any disputes shall be handled in accordance with applicable Norwegian consumer protection and e-commerce regulations.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

The latest version will always be available on this website.